Return & Refund
You can receive an order from us, find many products with unique discounts, and also, if necessary, contact the service center for any after sales service.
Return Eligibility & Time frames
Seentat accepts authorized return requests within 14 calendar days from the date of delivery. Return requests submitted after this period may be rejected.
Once a return is authorized, items must be packed and shipped within 7 calendar days. Returns not shipped within this timeframe may be deemed cancelled.
All returned items must be:
- Unused and free from damage
- In original packaging with all original tags, accessories, and components intact
*Returns that do not meet these conditions may be refused.
Responsibility for Return Shipping Fees
Seentat will cover return logistics costs for:
Faulty or defective items
Incorrect items sent
For clarity, under Seentat’s global sourcing model, product model numbers or packaging may differ due to regional variations. Items with the same specifications and functionality as described on the product listing are considered the same item and will not be treated as incorrect solely due to such differences.
Customers are responsible for return shipping costs for:
- Change-of-mind returns
- Items returned because they are not as expected
- Size or colour changes (where applicable)
If an order has already been dispatched, a deduction of up to 30% of the product value may apply to reflect diminished value, with a minimum deduction of £30 per order.
Original shipping fees paid at checkout are non-refundable.
Return Shipping Requirements & Risk
- All returns must be sent using a tracked shipping service
- Customers must provide tracking numbers and clear photos of the return parcel once shipped
- Seentat is not liable for any return parcels lost in transit
All returns must be sent to Seentat’s designated return centre.
*Customers must contact Seentat’s support team to confirm the correct return address and obtain authorization before sending any return. Returns sent without prior confirmation may be refused or disregarded.
Inspection, Refunds & Replacements
Upon receipt, returned items will be inspected to verify eligibility.
For confirmed faulty or incorrect items, Seentat will provide:
A replacement item, or
A refund or store credit if a replacement is unavailable
For change-of-mind returns, refunds (if approved) will be processed after inspection and may be issued in the form of store credit, subject to applicable deductions.
Return processing may take up to 20 business days from receipt.
Non-Returnable Items
The following items are not eligible for return or refund:
- Samples, free gifts, or clearance items
- Items returned damaged or incomplete
- Unsealed personal or hygiene-sensitive items, including but not limited to:
- Headphones and earphones
- Toothbrushes
- Shavers and grooming devices
- Items returned without original packaging, tags, or accessories
Seentat reserves the right to reject any unreasonable or excessive return requests.
Additional Terms
Items purchased from third-party retailers or resellers are not eligible for return
Seentat reserves the right to refuse returns, cancel orders, or restrict accounts in cases of suspected return abuse or fraud
Seentat may update or amend this policy at any time without prior notice
In the event of a dispute, Seentat’s decision shall be final
Inspection, Repair & Shipping Responsibilities
Any device returned to Seentat for inspection, diagnostics, warranty evaluation, or repair—whether submitted under warranty or as a chargeable service—must be shipped to us at the customer’s expense.
Upon receipt, our technical team will perform a thorough inspection and diagnostic assessment and, where applicable, carry out the necessary repair procedures to determine whether a defect is present and whether the issue qualifies for warranty coverage.
If a defect is confirmed and the warranty claim is approved, Seentat will repair or replace the device in accordance with the applicable warranty terms. Return shipping following an approved warranty repair or replacement will be covered by Seentat, unless otherwise specified.
If no defect is found, if no issue is identified, or if the issue does not match or cannot be reproduced as described by the customer, or if the issue is determined to fall outside the scope of warranty coverage—including, but not limited to, user error, accidental or liquid damage, unauthorized software modification, or normal wear and tear—the customer will be required to pay the return shipping cost before the device is returned.
Any devices for which payment, collection, or return arrangements are not completed within thirty (30) calendar days from the date of notification will be considered unclaimed. Seentat reserves the right to recycle, dispose of, or resell such devices to recover inspection, repair, storage, or administrative costs, without further liability.
How do I return the order?
Please Contact Seentat by the Following Methods
Email: You can arrange your return or exchange by emailing support@seentat.com.
*Please be reminded that providing your Order ID in the emails/messages can help the team assist you efficiently.*
Who will be responsible for the return logistics fee?
Seentat will be responsible for the logistics fee for returning the faulty items and the items that are sealed but damaged on arrival.
For purchases that are returned due to change of mind and items not as expected, customers will be responsible for the transportation fee.
*If the order has already been dispatched, a deduction of up to 30% of the product value may apply to reflect diminished value, with a minimum deduction of £30 per order.*
*Returns must be made with tracked service. Tracking numbers and photos for returned parcels should be provided with Seentat once parcels are sent.*
*Seentat are not liable for any return lost in transit.*